Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. 

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

We have a hybrid working set up and therefore you will be required to attend either Rotterdam or Amsterdam office minimum twice per week.

About the role 

We’re looking for a dynamic Implementation Manager to lead a team of Application Specialists and Technical Consultants across the UK, Netherlands, and Australia. In this role, you’ll drive successful customer implementations, coach a high-performing team, and collaborate cross-functionally to deliver scalable solutions and measurable outcomes. You’ll work closely with Product, Sales, and Customer Excellence teams to improve implementation processes, accelerate value for clients, and hit our P&L targets. This is a great opportunity for a people-first leader with a strong technical background to make a real impact in an employee-focused, innovative company.

What you’ll be doing

Team & People Management:

• Responsible for a Team of 3 Application Specialists and 4 Technical Consultants, based across UK, NL and Australia (UKAN) providing support and enabling professional development planning and execution for all team members

• Coach the Team on an ongoing basis on how to deliver value to our customers, accelerate deployments, drive adoption & achieve customer outcomes. Hold Team and individuals accountable for results.

• Define Team priorities and objectives, including measures of success/performance, aligned with the overall Implementation Team OKRs.

• Foster a continuous technical self-learning culture based on knowledge sharing, learning from best practices and encouraging collaboration in defining customer Solutions.

• Create an inclusive, engaging, and motivating work environment, defining a joint Team mission, vision and value proposition, offering an understanding of the different skill sets of each role as well as crossover & synergies.

Projects:

• Responsible for Project assignment as well as acting as Project Sponsor for Projects in the UKAN Region.

• Responsible for Project execution in a supporting capacity, coaching other Application Specialists and Technical Consultants

• Overall responsible for quality of Projects ensuring standard Project Methodology approach and execution is adhered to.

• Responsible for defining a structure to create expertise across geos and verticals, assigning representatives and subject matter experts across the board.

Business:

• Accountable for team’s contribution to Implementation Team results
  

• Responsible for Identifying opportunities to accelerate and drive revenue growth

• Liaison with Product and Engineering Directors, in relation to Product needs for an improved Implementation and other time saving and/or quality increasing activities.

• Main liaison with Product leaders in relation to presenting a consolidated view of product gaps that require addressing to fully support ICP clients, as well as raising awareness on potential market opportunities.

• Collaborate closely with the Sales Engineering team to standardise Solution design documentation during the Sales process and scale POV processes.

• Work with QUINYX Integrations Team and Algorithms team in identifying opportunities to scale and reuse integrations and AI solutions.

• Active member of the Sales Process for Strategic/Enterprise deals. and responsible for developing high-quality proposal materials

• Collaborate with Customer Excellence teams to identify opportunities that will enable growth throughout our existing customer base.

Customer and Stakeholder Engagement:

• Act as a primary point of contact for key clients in the UK, NL and Australia,, representing the company in customer-facing engagements

• Lead and participate in client meetings, including sales presentations, solution discussions, and strategic planning sessions.

• Manage escalations with professionalism and urgency, ensuring timely resolution and maintaining customer satisfaction.

Internal Process alignment:

• Responsible for tools, standards and methodology within the technical aspects of Implementation, focusing on work conducted by TCs and Application Specialists, as well as providing input where applicable on ways of working with the wider Implementation Team.
  

• Identify and define opportunities to improve time-to-value, Solutions quality, and cost effectiveness of Implementation
  

• Create a framework for cross functional collaboration, defining time investment and priorities based on business needs.

What you’ll bring to the team

• Professional proficiency in Dutch and English (written and spoken)

• Strong experience in implementation/consulting

• Extensive experience in Management of senior technical customer facing resources

• Experience driving collaboration across Implementation, Sales and Technical teams

• Genuine interest in working for a scale-up and keen to make an impact

• Ability to bring teams together and lead to drive success through applying coaching, facilitation, stakeholder management and expectation management capabilities.

• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises

• Demonstrated ability to adapt to new technologies and learn quickly

• Good understanding of concepts relevant to AI and knowledge in developing and integrating APIs

• Strong communication and collaboration abilities, with the capability to work effectively with cross-functional teams and stakeholders.

• High level of comfort communicating effectively across internal and external organizations

What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition!

Life at Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 40 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another!

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.

Happy Workforce, Happy Business!

All candidates are subject to background checks.