Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. 

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

We have a hybrid working set up and therefore you will be required to attend our Rotterdam office minimum twice per week.

About the role 

The Customer Success Manager (CSM) is a trusted advisor, strategic partner, and growth driver for our customers. In this pivotal role, you will not only ensure customers gain maximum value from Quinyx’s solutions but also proactively identify opportunities to renew, expand, and strengthen their relationship with us.

As the primary point of contact for your portfolio, you’ll immerse yourself in your customers’ business operations, challenges, and goals, translating them into actionable strategies that deliver measurable outcomes. You’ll combine your commercial acumen, technical expertise, and relationship-building skills to influence stakeholders, solve complex problems, and drive mutual success.

The CSM will collaborate closely with Sales, Product, Analytics, Support and Implementation teams to deliver exceptional customer experiences, maximize retention, and unlock growth opportunities. With your analytical mindset, you’ll track performance, spot trends, and implement data-driven recommendations that ensure customer satisfaction and long-term loyalty.

What you’ll be doing

• Build, maintain, and deepen strategic relationships with your customer portfolio, driving adoption, retention, and account growth.

• Demonstrate strong commercial acumen by successfully managing renewals and negotiating contracts; working with Key Account Managers to identify upsell and cross-sell opportunities.
  
  

• Act as a trusted advisor, influencing decision-makers and stakeholders to secure buy-in for solutions and initiatives.
  
  

• Fully understand and translate customer requirements into tailored product solutions, leveraging deep product and industry knowledge.
  
  

• Proactively monitor account health, identify risks, and develop mitigation strategies to prevent churn.
  
  

• Lead customer “win rooms” to align internal teams around shared goals and priorities for key accounts.
  
  

• Partner with internal teams (Sales, Product, Analytics, Support, Customer Learning & Development, Implementation) to ensure seamless execution of the customer success plan.
  
  

• Collect and relay customer feedback to the Product team to inform roadmap and continuous improvement.
  
  

• Analyze customer data to identify trends, forecast needs, and deliver actionable insights.
  
  

• Own customer-facing commercial conversations, including renewals, pricing adjustments, and contractual discussions.
  
  

• Manage passive license upsells and ensure a frictionless process for customers.
  
  

• Participate in and lead customer success initiatives, pilots, and improvement projects as required.

What you’ll bring to the team

• Proven track record of managing and growing a customer portfolio, including successful contract renewals and expansions.
  
  

• Strong influencing skills, with experience engaging C-level executives and senior stakeholders to drive decisions and secure commitments.
  
  

• Analytical mindset with the ability to interpret complex data, identify insights, and develop problem-solving strategies.
  
  

• Solid technical background, ideally with hands-on experience in SaaS or license-based software environments.
  
  

• Ability to translate technical concepts for both technical and non-technical audiences.
  
  

• Excellent communication and presentation skills, with the confidence to lead discussions, workshops, and negotiations.
  
  

• Self-driven and highly organized, with a proactive approach to managing workload, priorities, and deadlines.
  
  

• Desired: Experience in payroll, HCM (Human Capital Management), Workforce Management, or related domains.
  
  

• Collaborative and team-oriented, with a passion for sharing knowledge and contributing to a high-performance culture.

• Business fluent in both Dutch and English.

What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition!

Life at Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another!

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.

Happy Workforce, Happy Business!

All candidates are subject to background checks.