1st Line Customer Support Advisor
Quinyx is a leading global workforce management software company, providing technology that enables businesses to simplify shift scheduling, time reporting, communication, task management, employee engagement, advanced forecasting and labor optimization.
Quinyx helps over a thousand companies worldwide reduce labor costs, remain compliant with labor laws, and engage their employees. This enables our customers to save time and money while increasing productivity and employee retention.
We are innovative, agile, and growing quickly, and our mission to improve the work lives of deskless workers is catching on around the world.
Are you ready to join us? As a member of the Quinyx family, you will be part of an inclusive and diverse workplace, where you are encouraged to be yourself and thrive.
About the role
Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base.
What you’ll be doing
Solve 1st Line cases in line within the Customer Support KPIs
Use troubleshooting experience and available resources to resolve customers issues
Report on and follow up on any defects that are found
When necessary escalate issues to RnD and Second Line
Develop strong relationships with internal departments and communicate with people at all levels of the organization
Support other parts of the organization with questions about Quinyx’s products and customers
What you’ll bring to the team
Service oriented with a customer focused mindset
Analytical and a “people person” with a great, humble attitude
Self-motivating with ability to multitask, prioritize, and strong time management skills. Able to plan own time and workload as well as meet deadlines
A true team player with a willingness to share knowledge and experience
Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding
What’s in it for you?
We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!
Want to join Quinyx?
At Quinyx, we provide equal employment opportunities and strive for an inclusive, diverse, value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or veteran status.
Happy Workforce, Happy Business!
- Customer Support
- Customer Service Advisor
- Remote status
- Hybrid Remote
Life at Quinyx
We’ve built a collaborative, transparent, inclusive atmosphere here at Quinyx and are committed to supporting one another! We are an agile and continuously growing company whose core values are innovation, simplicity, quality, and, first and foremost – passion!
Our global team, of 35 nationalities, have fun together, whether it’s during a typical Swedish Fika, workshops, going for a run with a colleague, or spending time together during the annual company Goal trip, team kickoffs, or after-work socials.
Quinyx is a Workforce Management solution that empowers the workforce in service industries to make people and businesses grow.
Quinyx was founded by CEO Erik Fjellborg when working at McDonald’s. After seeing how difficult it was for managers to sort shifts manually, Erik created Quinyx, the market-leading workforce management software, which transformed and radically improved the industry. McDonald’s loved Erik’s solution and became Quinyx’s first customer.
Today, Quinyx helps more than 1000 companies around the world to optimize schedules with AI forecasting, make time reporting more efficient, reduce costs, stay compliant and engage with employees.
1st Line Customer Support Advisor
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