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Team Lead Customer Services

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At Quinyx we want to create a better life for millions of people by improving their work lives. We want to see happy employees, happy customers, and happy businesses. And we want the best people to help us make this happen.

Do you have what it takes? We’re growing fast and looking for fantastic people to join our team. You need to be fuelled by a desire to make a real difference and impact in the world, ready to begin an awesome journey and be prepared to make magic happen with us.

As a member of the Quinyx family, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy work. You’ll be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you’ll have the chance to work and interact with innovative people from all over the world.

Quinyx is the market leader in SaaS Workforce Management. We are a fast-growing tech-company that enables customers to schedule, report time and dynamically forecast optimal labor costs against sales, while maintaining a smiling workforce.

You will

  • Support the Customer Service Manager
  • Coach and lead the Customer Service team in their daily work to ensure operations run smoothly
  • Create reports on KPI and other relevant data and translate them into actionable insights
  • Quality assure communication, case handling and workflows
  • Help our team make customers happy by answering customer questions via phone and email when needed

We would like you to

  • be passionate about service and customers
  • have some leadership experience
  • be self-motivating and able to plan your own time and workload as well as deadlines 
  • have a knack for making sense of data
  • be a humble people person with a can-do attitude and accountability
  • be fluent in Swedish and English

The WOW-factor

  • You speak a third language 
  • Salesforce is your best friend
  • You have worked with workforce management/Quinyx before

How we Enjoy Work!

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

Want to join the family?

Please pop across your CV as soon as possible, we can’t wait to check it out.

If you have any questions about this role you're more than welcome to use the chat box down in the right corner, or contact Erika Östberg, Talent Acquisition Manager at Quinyx on erika.ostberg@quinyx.com

May the Workforce be with you!

Apply now

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vattugatan 17
111 52 Stockholm Directions sales.se@quinyx.com +46 8 611 50 20

How we Enjoy Work

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

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