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Customer Success Manager

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At Quinyx we want to create a better life for millions of people by improving their work lives.  Quinyx is the market leader in SaaS Workforce Management. We are a fast-growing tech-company that enables customers to schedule, report time and dynamically forecast optimal labor costs against sales, while maintaining a smiling workforce.

We want to see happy employees, happy customers, and happy businesses. And we want the best people to help us make this happen.

Do you have what it takes? We’re growing fast and looking for fantastic people to join our team. You need to be fuelled by a desire to make a real difference and impact in the world, ready to begin an awesome journey and be prepared to make magic happen with us.

As a member of the Quinyx family, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy work. You’ll be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you’ll have the chance to work and interact with innovative people from all over the world.

Key Responsibilities 

The Customer Success Manager will work  closely with our customers, get to know their business and challenges and  advise them on how Quinyx could help their business to be even more successful.  

Your responsibilities

  • Build strong relationships with our biggest customers by supporting them to optimise and maximise their return on investment from Quinyx. 
  • Know the product well enough to be able to translate customer needs, wants and challenges to solutions in the system. 
  • Partner  with Sales to identify upsell opportunities and take collaborative action when needed. Work closely with Customer Services to identify customers in need of additional help, or attention, or customers that run a risk for churning.  
  • Share customer feedback on product and its functionality with the Product and Customer Onboarding teams.
  • Actively prevent churn by building a Success Journey Map with the customer taking relevant actions to ensure their success
  • Escalate issues/cases to Customer Success Director when needed.

Skills

  • Service minded with the customers in focus
  • Analytical and a “people person” with a can do attitude
  • Confidence in speaking up during meetings, internally and with customers
  • Self-motivated and able to plan own time and workload as well as deadlines 
  • Being technically minded with a desire to stay up to date with technology trends
  • A true team player with a willingness to share knowledge and experience
  • Very good written and verbal communication skills, with the ability to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding
  • A solid knowledge and experience of working in customer caring functions, preferably in a SaaS environment. 
  • Since this role will cover UK and Europe, any other European language is an advantage.

How we Enjoy Work!

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic team celebrations. This is how we stay innovative!

Want to join the family?

Please pop across your CV as soon as possible, we can’t wait to check it out.

If you have any questions about this role you're more than welcome to use the chat box down in the right corner, or reach out to Erika Östberg, Talent Acquisition Manager at Quinyx on erika.ostberg@quinyx.com

May the workforce be with you!

 

Apply now

Or, know someone who would be a perfect fit? Let them know!

London

WeWork 10 York Rd
SE1 7ND London Directions sales.uk@quinyx.com +44 203 457 1067

How we Enjoy Work

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

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