Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. 

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!

We value passion, creativity, quality, and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Our global team, of more than 35 nationalities, have fun together, whether it is during a typical Swedish Fika, a workshop, going for a run with a colleague, or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a collaborative and friendly atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another!

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

About the role 

The Salesforce Application Specialist role has its focus developing and maintaining our CRM and support the team to improve our complete set of business support systems, enabling scalability and growth.

This role will play an important part in Quinyx overall CRM strategy, working closely with teams across the whole organisation, ensuring high standard system definitions, high system user capabilities and data quality. Further, the role will ensure set data is collected, stored and managed with integrity.

As we evolve our business with exciting and ambitious CRM development plans, the role will play a vital role in maintaining day to day operations. Alongside this, analysing areas of improvement, refining data quality, ensuring data imports are as efficient as possible, ensuring any changes to systems are carried out in a planned, risk free manner, and ensuring ongoing support of all departments is maintained to the highest standards is a central component of the role.

What you’ll be doing

The CRM Application Specialist is responsible for managing the organisation's CRM ensuring the company can make the most out of Sales, Marketing, Customer Success and Operations opportunities.

Application Development:  

• Identifies and supports research, design, configuration and implementation of application enhancements based on specific business requirements.

• Supports testing and validation of changes and upgrades to the system.

• Provides and supports the implementation of business solutions by building relationships with key processes.

• Supports requested changes to existing CRM database instances.

• Collects and evaluates system requests from the business; supports adapting requests into plans that will increase system functionality.

• Create and maintain reports and dashboards and reports to support and own monitoring of key Sales, Marketing and Operations key metrics.

Application Administration:

• Creates documents to communicate processes, user requirements, application enhancements, and training opportunities.

• Manages incoming end user requests to the CRM Support inbox.

• Provides problem resolution and addresses application questions from end users and team members.

• Documents new and improved processes, policies, procedures, user requirements, and application enhancements.

• Assists and supports RevOps Team in maintenance of existing users creation of new users and territory realignment activities.

• Supports in developing and executing ad-hoc data/reporting requests.

• Assists with tracking and troubleshooting inquiries/problems pertaining to the CRM.

Data Management:

• Ensures the integrity and reliability of enhancements and implementation of those enhancements.

• Participates in cross-functional teams that address business and process improvement opportunities involving sales support and CRM Team.

• Ensuring the database is segmented effectively for targeted Revenue Team activities.

• Quality assurance the CRM platform structure and architecture works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

• Builds relationships across the organisation that maximise the adoption and use of the application.

• Ensures business unit linkage and supports accurate and timely identification of business requirements and end user utilisation of the application.

Special Projects:

• Supports special projects and on-going maintenance activities for the CRM Application and other related applications.

• Provides training and education for new and existing users as the CRM system evolves and grows.

• Creates training and documentation related to the CRM Application.

• Organises, coordinates, and facilitates meetings, workshops, and training opportunities as assigned by the manager.

• Interacts regularly with internal users to help answer questions, update data in accounts, give step by step instructions, and help with any user errors.

• Verifies and reconciles data that has been entered into the system and educates users to correctly enter the information.

• Assist in the Customer Journey Mapping, analysing touch points with the organisation and maximising commercial opportunities. 

What you’ll bring to the team

• Extensive experience and knowledge in CRM and in particular SalesForce Sales-, Service- and Experience Cloud

• Experience of sales and marketing ideally from a SaaS industry

• Strong communication and interpersonal skills required

• Experience of executing and delivering sales training

• Passionate about developing and enabling others through quality coaching and training

This is a global role and will include some travelling.

What’s in it for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!

Want to join Quinyx?

At Quinyx, we provide equal employment opportunities and strive for an inclusive, diverse, value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or veteran status.

Happy Workforce, Happy Business!