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Professional Services Manager

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At Quinyx we want to create a better life for millions of people by improving their work lives. We want to see happy employees, happy customers, and happy businesses. And we want the best people to help us make this happen.

Do you have what it takes? We’re growing fast and looking for fantastic people to join our team. You need to be fuelled by a desire to make a real difference and impact in the world, ready to begin an awesome journey and be prepared to make magic happen with us.

As a member of the Quinyx family, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy work. You’ll be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you’ll have the chance to work and interact with innovative people from all over the world.

We’re now looking for a Manager of our awesome Customer Onboarding Team (COT) based in London, UK and as we’re growing fast you will be an integral part of a company set out to make our customers Enjoy Work even more :)

Your work is rewarding in that it will directly impact the value realised by the customer and the ultimate success of the relationship. In order to succeed you must have a focus on supporting and developing the team, and also have the experience to know how to handle yourself in an implementation project. Our Customer Onboarding Team (COT) is a vital part of the organisation, managing the 140+ implementation projects we are currently working on. With your experience within Project Management, you will support the team and make sure our projects are a success.

What you’ll do!

Responsible for developing and strengthening the team to ensure great delivery of our implementation projects, with the end goal of helping our customers be successful.

  • Make sure our customers love using Quinyx
  • Lead, and take care of our awesome Customer Onboarding Team in the UK and Germany
  • Coach and follow up team members in their project roles. You will both support team members, develop their project skills, and also be actively involved in key projects when needed
  • Work very closely with the Manager for Customer Onboarding Nordics (the best colleague you’ll ever have). Even though you will have your direct reports COT works as one team, which will be key to the teams, and your, success.
  • Be the co-owner and driver of developing our methodology and ways of working
  • Coordinate both proactive and reactive actions for customers, together with the rest of Quinyx, however mainly with the Sales, Customer Success, Support and Product Owner teams
  • Be the main strategic contact and point of escalation for project related issues

Who you are!

  • You are an awesome colleague, accountable, willing to go the extra mile, always sees possibilities and have a roll-up-your-sleeves mentality 
  • +5 years of experience within Project Management and +3 years managing a team.
  • You have experience with running complex implementation projects of SaaS solutions, preferably working internationally (but not essential) 
  • Leadership - inspirational, lead distributed teams, believes in self-leadership
  • Thick skin - most discussions with our customers will be full of joy, others full of frustration. You are used to handling these kinds of situations
  • Experience of working with customers around complex IT-systems
  • A keen interest in learning about Quinyx
  • Fluent in English.

If the above describes you AND you also speak German, we will absolutely love you!

How we Enjoy Work!

We work in creative, autonomous teams who truly love what they do. We stay always close to our customers and believe in a long term partnership to make sure they get full use of our product.

We’re a multicultural team from various parts of the world who all come together to create the best possible Workforce Management solution. We have fun together whether it’s during a workshop, playing ping-pong, going for a run with a colleague or at one of our epic parties. This is how we stay creative!

 

Want to join the family?

Please pop across your CV as soon as possible, we can’t wait to check it out.

If you have any questions about this role you're more than welcome to use the chat box down in the right corner, or reach out to Erika Östberg, Talent Acquisition Manager at Quinyx on erika.ostberg@quinyx.com

May the workforce be with you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

London

The Office Group - The Smiths Building
W1W 5PL London Directions sales.uk@quinyx.com +44 203 457 1067

How we Enjoy Work

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

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