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Customer Success Director

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At Quinyx we want to create a better life for millions of people by improving their work lives. We want to see happy employees, happy customers, and happy businesses. And we want the best people to help us make this happen.

Do you have what it takes? We’re growing fast and looking for fantastic people to join our team. You need to be fuelled by a desire to make a real difference and impact in the world, ready to begin an awesome journey and be prepared to make magic happen with us.

As a member of the Quinyx family, you’ll be part of an inclusive and diverse workplace, where we want you to be yourself and enjoy work. You’ll be given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you’ll have the chance to work and interact with innovative people from all over the world.

Quinyx is the market leader in SaaS Workforce Management. We are a fast-growing tech-company that enables customers to schedule, report time and dynamically forecast optimal labor costs against sales, while maintaining a smiling workforce.

 

What you’ll do!

Responsible for developing and strengthening the relationship with customers and managing a team in order to ensure a high level of customer satisfaction, happiness and retention.

  • Make sure our customers love using Quinyx
  • Lead our awesome CSM team. The team-size will grow with the growth of the Annual Recurring Revenue of Quinyx
  • Be the owner and main driver of development-areas around CSM
  • Coordinate both proactive and reactive actions for customers, together with the rest of Quinyx, however mainly with the Sales, Implementation, Support and Product Owner teams
  • Be the main strategic contact and point of escalation, for set of selected customers, based on size and strategic value
  • Be the second point of escalation, for the customers of the team-members

Who you are!

  • You are an awesome colleague, accountable, willing to go the extra mile, always sees possibilities and have a roll-up-your-sleeves mentality - completely prestigeless
  • +3 years within CSM and +3 years managing a team
  • Leadership - inspirational, lead distributed teams, believe in self leadership
  • Thick skin - some discussions will be full of joy, others full of frustration. You are used to handle these kind of situations
  • Experience from working with customers around complex IT-systems and you should have a keen interest learning about Quinyx
  • Fluent in English. Another language like Swedish, German, Dutch is a plus

How we Enjoy Work!

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, workshop, going for a run with a colleague or at one of our epic parties. This is how we stay innovative!

We’ll provide you with the training and tools needed for our market, flexible working hours, 30 days of vacation, healthcare contribution- among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

Want to join the family?

Please pop across your CV as soon as possible, we can’t wait to check it out.

If you have any questions about this role you're more than welcome to use the chat box down in the right corner, or reach out to Erika Östberg, Talent Acquisition Manager at Quinyx on erika.ostberg@quinyx.com

May the workforce be with you!

Apply now

Or, know someone who would be a perfect fit? Let them know!

How we Enjoy Work

We’re a multicultural team from various parts of the world who all come together to create the best possible Workforce Management solution. 

We have fun together whether it’s during a workshop, playing ping-pong, going for a run with a colleague or at one of our epic parties - this is how we stay creative.

We think it’s great you have your free time where you can reload, relax and maybe come up with some new awesome ideas.

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