Customer Service Advisor

Scroll to content

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile and continuously growing tech company on a path to improve the work lives of millions around the world. 

We develop workforce management solutions - a software that makes scheduling and time reporting more smooth and flexible for close to a million users across the world.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of the Quinyx family, you will be part of an inclusive and diverse workplace, where you are allowed to be yourself and thrive.

About the role 

Are you a talented, driven individual looking to join a fast-growing team who is building a platform focused on creating a better life for millions of workers for the Deskless and hourly workforce?  We believe engaged employees are at the center of successful businesses, and we want the best people to help us achieve this.

We are looking for a new colleague to join our fantastic Customer Service Team and you will be based in our rapidly expanding Boston office. Your Customer Service colleagues will be based in Europe as we start building our team in the US, so be prepared to take on a lot of responsibility in your role as we continue to grow the team and our US business. 

What you’ll be doing

  • Support all international Quinyx customers in various channels (emails, phone, social media and on-site when needed). The focus will be on our US-based customers.
  • Analyse data and proactively ensure that customers are kept updated and are happy with Quinyx.
  • Assist in building processes and procedures to ensure fantastic customer service.
  • Escalate issues to other areas of Quinyx and make sure these are acted upon.
  • Use your knowledge of the system to support our project teams when implementing Quinyx together with our new US-based customers.
  • Be part of building the Quinyx Customer Service team in the US. 
  • Support customers throughout all US time zones, so flexible working hours, and evening work from time to time, will be needed. 

What you’ll bring to the team

  • Passion about service and customers.
  • Great communicator, patient and pedagogical.
  • Ability to work and prioritize in a hectic work environment.
  • Willingness to move outside of your area of responsibility to support other departments and Quinyx continuous growth.
  • Technical interest and also be willing to learn new skills, e.g. SQL.
  • Positive and can-do attitude.

The WOW-factor

  • You speak more languages than English.
  • Experience from working with WFM/HCM/Payroll or SaaS systems
  • Experience from an international B2B customer service.

What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!

Life at Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area. 

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another! 

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or veteran status.

Happy Workforce, Happy Business!

 

Or, know someone who would be a perfect fit? Let them know!

Boston

33 Arch Street
02110 Boston Directions recruitment@quinyx.com View page

How we Enjoy Work

We’ve built a family atmosphere here at Quinyx and are committed to supporting one another!

We’re an international team from various parts of the world who all come together to create the best possible work environment. We have fun together whether it’s during a typical Swedish fika, various workshops, going for a run with a colleague or at one of our epic company off-sites. This is how we stay innovative!

We’ll provide you with the training and tools needed to be effective and successful, flexible working hours, generous amount of vacation, gym contribution - among other great benefits, and last but not least, you’ll have the chance to participate in our well known ping-pong tournament!

 

Already working at Quinyx?

Let’s recruit together and find your next colleague.

email
@quinyx.com
Teamtailor

Applicant tracking system by Teamtailor